If something isn’t quite right or you simply change your mind, we will gladly accept full priced, unworn (with original tags attached), unwashed or faulty items for return or exchange within 30 days from the shipping date (Australia & International orders included).

If you made a purchase in store, your return will need to be processed in store. Please be mindful, we do not provide refunds on sale items (including flash sales and all discounted items). Store credit or exchange only.


Please note: expect up to 5 business days for return processing during peak sale periods. 


RETURN & EXCHANGE OPTIONS 

For Exchanges - FREE Return Label 

You can exchange any eligible items that you aren’t completely satisfied with through our online portal. Keep in mind that we cannot guarantee that at the time of receipt of your returned garment that your chosen exchange item will be in stock. Please note if this does occur, we will process a store credit for you immediately. 

Choose our Shop Now feature when processing your return request in order to exchange your item for something completely different and you will receive a bonus $10 to use. 

For Australian orders - you will be provided with a pre-paid postage label to return your items back to us.

For International orders - you will need to process a return request through our portal however, you will at this time need to arrange your own shipping. 

To exchange an item, please click here and follow the prompts. 

Online store credit - FREE Return Label 

We offer online store credits that are valid for 12 months from the return processing date and just like an exchange, we cover the cost of the return by providing you with a prepaid return label. If choosing a store credit when processing your return request, you will also receive a bonus $10 credit via a discount code to use when you next purchase with us. 

For Australia orders - you will be provided with a pre-paid postage label to return your items back to us.

For International orders - you will need to process a return request through our portal, however you will need to arrange your own shipping. 

To return your item, please click here and follow the prompts. 

Refund - $8.95 Return Label

If you are not completely satisfied with your purchase, we will accept returns of unworn full priced items within 30 days (Australia and International) for a refund  through our portal. Our system provides a $8.95 flat rate return label generated for domestic orders, the cost is then deducted from your refund. 

For Afterpay orders, repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or using PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card and is not valid to be refunded for cash. 

To return an item, please click here and follow the prompts. 


Faulty returns

We pride ourselves on quality manufacturing, in the rare event that you have received a faulty item, you will need to process this through our portal for exchange or refund. If you wish to return your item for a refund, our system provides a $8.95 flat rate return label generated for domestic orders, the cost is then deducted from your refund. 


Sale item returns

Items purchased on sale are returnable for store credit or exchange only. We do not offer refunds on sale items.  


International Returns 

At this time we cannot offer free return shipping to our amazing International customers - but we are working on this for the future. 

If returning from outside of Australia you will still need to process a return request through our portal however you will at this time need to arrange your own shipping. 


Gift with purchases

If you placed an order which was eligible for a gift with purchase promotion period, and you returned an item/s for an exchange, you are eligible to keep the gift with purchase item. However, if you return for a refund, you will receive a $8.95 flat rate return label generated for domestic orders, the cost is then deducted from your refund and you will need to return your gift with purchase within the return parcel. 


Incorrect Items Received

We are only human and sometimes we make mistakes, if you have accidentally received the incorrect item in your order please get in contact with us ASAP and we will fix it for you at our cost. Just email orders@ninelivesbazaar.com.au with your order number and our customer care team will help you. 


To return an item, please click here and follow the prompts. 

Please note: we reserve the right to adjust your return method if your return arrives in a condition which does not meet our Returns Policy.